Remote support and access for IT professionals.
ConnectWise Control, formerly known as ScreenConnect, is a powerful remote support and access tool designed for IT professionals, support teams, and managed service providers (MSPs). Known for its robust feature set and scalability, ConnectWise Control is ideal for businesses that require advanced remote support capabilities, including unattended access, multi-session handling, and extensive integrations. The platform offers a range of features to facilitate remote troubleshooting, support, and management, making it a preferred choice for IT teams and service desks.
Key Features
- Remote Support: Provide on-demand remote support with features like screen sharing, file transfer, and chat, enabling efficient troubleshooting.
- Unattended Access: Set up unattended access to remote devices for maintenance, updates, and troubleshooting without user intervention.
- Multi-Session Management: Manage multiple remote sessions simultaneously, allowing IT teams to support several users or devices at once.
- Security: Offers robust security features, including end-to-end encryption, multi-factor authentication, and role-based access control.
- Session Recording: Record remote sessions for documentation, training, or auditing purposes, with options for secure storage and playback.
- Custom Branding: Customize the interface and user experience with your company’s branding, providing a professional appearance for clients.
- Integrations: Integrates with a wide range of IT management tools, including ConnectWise Manage, Zendesk, and Autotask, enhancing workflow efficiency.
- Mobile Access: Access and control remote devices from mobile apps for iOS and Android, enabling support on the go.
Benefits
- Comprehensive Feature Set: ConnectWise Control offers a full suite of tools for remote support, making it ideal for IT teams and MSPs with complex needs.
- Scalability: Designed to support businesses of all sizes, from small IT teams to large enterprises, with features that scale as your needs grow.
- Security: Provides robust security measures to protect remote connections, ensuring that all sessions and data transfers are secure.
- Customizability: Offers extensive customization options, allowing businesses to tailor the platform to their specific support and branding needs.
Strong Suit
ConnectWise Control’s strongest feature is its comprehensive and scalable remote support capabilities, making it an ideal choice for IT teams and managed service providers who need a powerful tool to manage remote support and troubleshooting.
Pricing
- One Plan (Freemium): $29/month per user, includes basic remote support features for single users and limited unattended access.
- Standard Plan (Premium): $49/month per user, offers additional features like multi-session management, custom branding, and integrations.
- Premium Plan (Premium): $59/month per user, includes advanced features like session recording, advanced security, and extensive customization options.
Considerations
While ConnectWise Control is a powerful tool for IT teams, its pricing may be higher than some competitors, especially for small businesses or teams with limited budgets. Additionally, the platform’s extensive feature set may require significant onboarding and training to fully utilize.
Remote access and control with cross-platform compatibility.
Lightweight remote desktop software with low latency.
Remote access for individuals and businesses with robust security.
Summary
ConnectWise Control is a comprehensive remote support and access tool designed for IT professionals, support teams, and managed service providers. Its robust feature set, scalability, and security make it an excellent choice for businesses that require advanced remote support capabilities, though its pricing and complexity may be considerations for smaller teams or those with simpler needs.
