GetFeedback: The CX-Focused Survey Tool for Salesforce Users

GetFeedback is a customer experience (CX) survey platform designed to help businesses gather feedback and measure customer satisfaction, particularly within the Salesforce ecosystem. Known for its seamless integration with Salesforce and focus on real-time feedback collection, GetFeedback is ideal for customer experience teams looking to capture insights at key touchpoints and improve customer relationships. It’s particularly valued by Salesforce users for its ability to sync survey data directly into Salesforce, enabling more effective data-driven decision-making.

Key Features:

• Real-Time Feedback Collection: Capture customer feedback in real-time through surveys distributed via email, SMS, and web, ensuring timely insights into customer experiences.
• Salesforce Integration: Seamlessly integrate with Salesforce to automatically sync survey responses with customer records, enabling a 360-degree view of customer interactions.
• CX Surveys: Create surveys specifically designed to measure customer satisfaction, Net Promoter Score (NPS), and Customer Effort Score (CES), with customizable templates.
• Custom Dashboards and Reports: Access real-time dashboards and detailed reports that provide insights into customer feedback, with options for data segmentation and analysis.
• Multi-Channel Distribution: Distribute surveys across multiple channels, including email, SMS, and embedded on websites, ensuring that you reach customers wherever they are.
• Automation: Automate survey triggers based on customer actions or events in Salesforce, such as post-purchase surveys or support follow-ups, ensuring timely and relevant feedback collection.

Benefits:

• Salesforce Integration: GetFeedback’s deep integration with Salesforce ensures that survey data is easily accessible and actionable within your CRM, enhancing customer relationship management.
• Real-Time Insights: GetFeedback provides real-time feedback collection and reporting, enabling businesses to respond quickly to customer concerns and improve satisfaction.
• CX Focus: GetFeedback is designed with customer experience in mind, offering tools and templates specifically tailored for measuring and improving customer satisfaction.
• Ease of Use: The platform’s user-friendly interface and pre-built templates make it easy for teams to create and distribute surveys without extensive technical knowledge.

Strong Suit: GetFeedback’s focus on customer experience, combined with its seamless Salesforce integration and real-time feedback capabilities, make it an ideal solution for businesses looking to enhance customer satisfaction and loyalty through effective feedback management.

Pricing:

• Essential: Contact for pricing (includes basic features like survey creation, Salesforce integration, and real-time reporting)
• Pro: Contact for pricing (advanced features like custom dashboards, automation, and multi-channel distribution)
• Enterprise: Contact for pricing (enterprise-grade features including advanced security, API access, and priority support)

Considerations:

• Cost: GetFeedback is a premium product with pricing that reflects its deep Salesforce integration and advanced CX features, making it a significant investment for organizations.
• Salesforce Dependency: GetFeedback is heavily integrated with Salesforce, so it may not be the best choice for businesses not using Salesforce as their primary CRM.
• Complexity for Non-Salesforce Users: While powerful for Salesforce users, GetFeedback may have a steeper learning curve for teams not familiar with Salesforce or looking for a more standalone survey tool.

Summary: GetFeedback is a customer experience survey platform designed to help businesses gather real-time feedback and measure customer satisfaction, with a strong focus on Salesforce integration. With its seamless Salesforce connectivity, CX-specific tools, and real-time insights, GetFeedback is an excellent choice for businesses looking to enhance customer satisfaction and loyalty through effective feedback management within the Salesforce ecosystem.