Enterprise CRM with multi-channel support and AI-driven features.
Infor CRM is a customer relationship management platform designed to help businesses manage their customer interactions, sales processes, and marketing campaigns. Known for its flexibility and integration capabilities, Infor CRM is particularly valued by mid-sized businesses and enterprises that need a customizable CRM solution that can be tailored to their specific industry and business needs. The platform integrates seamlessly with other Infor products, providing a unified approach to managing customer data across the organization.
Key Features:
- Sales Force Automation: Tools for managing sales processes, including lead and opportunity management, sales forecasting, and pipeline tracking, helping sales teams close deals more effectively.
- Marketing Automation: Supports campaign management, email marketing, and customer segmentation, enabling businesses to execute targeted marketing campaigns and track results.
- Customer Service Management: Provides tools for managing customer support, including case management, service request tracking, and knowledge base management, ensuring a seamless customer service experience.
- Mobile CRM: Offers mobile access to CRM data, allowing sales and service teams to manage customer interactions and access critical information while on the go.
- Integration with Infor ERP: Seamlessly integrates with Infor’s ERP and other business applications, providing a unified platform for managing customer data and business processes.
- Customization: Highly customizable with options for custom workflows, fields, and reports, allowing businesses to tailor the platform to their specific needs.
Benefits:
- Flexibility: Infor CRM’s flexibility and customization options make it suitable for a wide range of industries, allowing businesses to tailor the platform to their specific needs.
- Integration with Infor Products: Seamless integration with Infor ERP and other Infor products provides a unified platform for managing customer data and business processes.
- Mobile Access: The platform’s mobile CRM capabilities enable sales and service teams to manage customer interactions and access critical information from anywhere.
- Comprehensive Functionality: Infor CRM offers a wide range of tools for managing sales, marketing, and customer service, making it suitable for mid-sized businesses and enterprises with complex needs.
Strong Suit: Infor CRM’s flexibility, customization options, and seamless integration with Infor’s ERP and other business applications make it an ideal solution for businesses looking to tailor their CRM system to their specific industry and operational needs.
Pricing:
- Custom Pricing: Infor CRM offers custom pricing based on the scale of implementation and specific business needs, typically tailored to mid-sized businesses and enterprises.
Considerations:
- Complexity: Implementing and managing Infor CRM can be complex, particularly for businesses with highly specialized needs or those new to CRM systems.
- Cost: The cost of Infor CRM can be high, particularly for smaller businesses or those with limited budgets, especially when integrated with other Infor products.
- Learning Curve: The platform’s extensive features and customization options may require training for users to fully leverage its capabilities.
Enhanced security and compliance for Salesforce CRM.
CRM with robust security features and compliance support.
Enterprise CRM with strong security and compliance features.
Summary: Infor CRM is a flexible customer relationship management platform designed to help businesses manage their customer interactions, sales processes, and marketing campaigns. With its customization options, integration with Infor’s ERP and other business applications, and comprehensive functionality, Infor CRM is an excellent choice for mid-sized businesses and enterprises looking to tailor their CRM system to their specific industry and operational needs.
